Privacy Policy

Last updated August 2026

What this covers

This policy explains what information Tranxact Technologies Ltd ("Tranxact", "we", "us") collects when you use our app, website, and related services, and how we use, share, and protect it.

Information we collect

Account information — your name, username, email address, and phone number when you sign up.
Transaction data — records of payments, transfers, and crypto deposits made through your account, including amounts and timestamps.
Identity information — where required for verification, such as for higher transaction limits.
Device and usage information — basic technical data like device type and app usage, used to keep the service secure and working properly.

How we use your information

To create and manage your account
To process transactions and maintain accurate balances
To detect and prevent fraud or unauthorized activity
To communicate with you about your account or transactions
To comply with legal and regulatory obligations

How we share information

We don't sell your personal information. We share it only where genuinely necessary:

With payment processing partners (such as Paystack) to complete bank transfers
With service providers who help us operate the platform, under confidentiality obligations
Where required by law or a valid legal request

Data security

Transactions are recorded on a double-entry ledger system, and sensitive account actions are protected by a transaction PIN. We take reasonable technical and organizational measures to protect your information, though no system can be guaranteed completely secure.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any records we're legally required to retain.

Data retention

We retain account and transaction information for as long as your account is active, and for a period afterward as required for legal, tax, or regulatory purposes.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.

Contact us

Questions about this policy? Reach us at hello@tranxact.co, on WhatsApp, or on X @tranxactng.