Privacy Policy

What this covers

This policy explains what information Tranxact Technologies Ltd ("Tranxact", "we", "us") collects when you use our app, website, and related services, and how we use, share, and protect it.

Information we collect

• Account information — your name, username, email address, and phone number when you sign up.
• Transaction data — records of payments, transfers, and crypto deposits made through your account, including amounts and timestamps.
• Messages to our team — if you contact sales, the name, email, phone number and message you send, so we can reply.
• Identity information — where required for verification, such as for higher transaction limits. This can include your NIN, which we use only to verify your identity and meet legal obligations.
• Device and usage information — basic technical data like device type and app usage, used to keep the service secure and working properly.

If you use a payment link without an account

When you create a payment link without signing in, we collect your name, email address, phone number, and the bank account you want to be paid into, including the account name your bank returns for it. We confirm your email with a one-time code. We use this to create your link, check that the bank account is yours, pay you out, email you about your payments, and prevent fraud. When someone pays your link, we also collect their name and email so we can confirm the payment. If you later sign in to Tranxact with the same email, this information becomes part of your Tranxact account.

How we use your information

• To create and manage your account
• To process transactions and maintain accurate balances
• To detect and prevent fraud or unauthorized activity
• To communicate with you about your account or transactions
• To comply with legal and regulatory obligations

How we share information

We don't sell your personal information. We share it only where genuinely necessary:

• With payment partners, to complete bank transfers, settle crypto, and deliver bill payments
• With service providers who help us operate the platform, under confidentiality obligations
• Where required by law or a valid legal request

Data security

Transactions are recorded on a double-entry ledger system, and sensitive account actions are protected by a transaction PIN. We take reasonable technical and organizational measures to protect your information, though no system can be guaranteed completely secure.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any records we're legally required to retain. You can also delete your account yourself in the app, as described below.

Deleting your account

You can delete your account at any time in the app: go to Profile, then My profile, then Delete account. You'll be asked to confirm with your transaction PIN. You can also ask us to delete your account by contacting us using the details below.

Deletion takes place after a 14-day waiting period. If you log back in during those 14 days, the request is cancelled and your account stays active. We can't delete an account that has a wallet balance, unwithdrawn referral earnings, or a withdrawal, transfer or payment still in progress. You'll need to withdraw your funds or wait for those to finish first.

When the 14 days are up, we permanently erase the personal information linked to your account, including your name, NIN, transaction PIN, saved bank accounts, username and notification history. Your payment links are closed, you can no longer log in, and the email address you used becomes available again.

We are required to keep certain records after an account is deleted. These are transaction and ledger records, withdrawal records, and the technical records that tie deposits to your account, such as the crypto deposit addresses and bank account numbers we generated for you. After deletion these records are no longer linked to your profile or username, but records of payments may still show the account details used for a transfer, because the law requires us to keep them. We use them only for legal, tax, regulatory, accounting and fraud-prevention purposes.

If money is sent to a deposit address or bank account that belonged to a deleted account, we may need to hold or return it. If that happens, please contact us.

Data retention

We retain account and transaction information for as long as your account is active. After you delete your account, we erase your personal information as described above and keep only the transaction and compliance records we are required to keep, for as long as legal, tax, or regulatory purposes require.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.

Contact us

Questions about this policy? Reach us at hello@tranxact.co, on WhatsApp, or on X @tranxactng.